Support Contracts

Support contracts:

Imagine having your own IT department that is up-to-date with training and certification, is available 24/7, plus has hardware and software vendor relationships for those really complicated IT issues.

All of these benefits are available when you purchase Midwest Data’s (MDI’s) unique support contract. MDI can be your IT department at a fraction of the cost of actually having one. You will not have to worry about providing company benefits or be left without support when your IT personnel takes time off or moves on to another job. Take advantage of over 25 years of in-depth technical knowledge and a wide-ranging scope of expertise with an MDI support contract.

MDI gives you IT peace of mind.

Benefits of support:

A fully qualified staff without the client having to compensate for any employee benefits

We pay to keep our staff updated and certified

Because we have a full staff, the client never has to worry about having their IT consultant gone on vacation

No charge network and system management & trouble shooting, and reduced charge installation and upgrade services

Full Consulting Services to For Your Business' Technology Needs

Minimize Network and System Down Time

Network and Equipment Upgrade and Expansion

Installation and Configuration of New Applications With User Training

On-site and In-house System Emergency Repair and Maintenance

Better Built Systems and Better Configured Applications

Help When You Need It

There are two types of support contracts:

Stand Alone Station Support

Network Support

Below are summaries for both.
Stand Alone Station Support:
This contract is an annual agreement to provide complete turnkey technical software and hardware support to organizations. It includes telephone support for troubleshooting and system usage with no additional charges incurred. If you have dial-in capability, which requires you to purchase a modem and PCANYWHERE communications software, then that would enable us to dial-in to your system and assist you. We also offer web based user initiated support for users with high speed web access. You will receive on-site support (should telephone/dial-in/Web based support be inappropriate) at a reduced rate, with a daily cap. In-house support is also provided at a reduced rate. Normal support hours are given Monday through Friday, 9 am to 6pm, excluding holidays. Emergency support is available when required at all other hours to meet special needs.

Network support:
This contract is an annual agreement to provide complete turnkey technical software and hardware support to organizations. It includes telephone support for troubleshooting and system usage with no additional charges incurred. If you have dial-in capability, which requires you to purchase a modem and PCANYWHERE communications software, then that would enable us to dial-in to your system and assist you. We also offer web based user initiated support for users with high speed web access. You will receive on-site support (should telephone/dial-in/Web based support be inappropriate) at a reduced rate with a daily cap. In-house support is also provided at a reduced rate. The contract rate is calculated based on the current size of your network plus a per network node count, including the server. Special rates are available for educational/religious institutions.